At Good Captain sailing school, we strive to provide the best sailing education and experience for our students. We understand that circumstances may arise where students may need to make changes to their enrollment or request a refund. To ensure transparency and customer satisfaction, we have established the following return and promotion policies:

1.Good Captain Sailing Academy’s Registration and Cancellation Policy

To ensure a safe, enjoyable, and equitable learning experience for all our students and instructors, Good Captain has established the following policy. Participants must review and agree to these guidelines upon enrolling in Good Captain classes. Any inquiries regarding this policy can be directed to ahoy@de.ggsailing.com.

Selecting the Appropriate Course:

Good Captain’s sailing curriculum consists of 14 sessions divided into two progressively challenging courses: “Crew” and “Inshore Skipper” accredited by ISSA. Detailed information about the topics and skills covered in each level is available in the course outlines on the website de.ggsailing.com. Students should choose the most suitable course based on their experience and the guidance provided.

For those with limited sailing experience (most students), starting with “Crew” is recommended to establish a solid foundation in the fundamentals before advancing to more complex courses. Students with previous sailing experience outside of Good Captain seeking a more advanced course may opt for “Inshore Skipper.” Those wishing to repeat a course are welcome to register for a class they have previously taken.

Students should not register for advanced classes solely to expedite the curriculum or due to limited class availability. To ensure a safe and positive experience, Good Captain reserves the right to drop a student from a class without a refund if their skills are found to be inadequate for the selected course.

Any student struggling to determine the appropriate class should contact the Good Captain Instruction program at ahoy@de.ggsailing.com before registering.

Class Pre-Work / Prerequisites:

All students enrolled in any Good Captain course must fulfill the following requirements before the first class:
– Complete the Good Captain Pre-Sail Orientation (PSO) online course
– Demonstrate fundamental knowledge of sailing and sailing terminology by providing documentation of completing the NauticEd online course and passing the test (Note: This course is registered for separately at nauticed.com and has its own fee).

More information about these requirements is available on the website de.ggsailing.com. Students who do not complete the necessary pre-work before the first class will be dropped from the class without a refund.

Pacing Courses Appropriately:

Students are intended to progress through each course in order – “Crew,” “Inshore Skipper” – as their skills evolve through practice on the water. While students wishing to advance more quickly may register for multiple courses in the same season, registering for two classes with overlapping dates is not allowed. Good Captain reserves the right to drop a student from a class if they have scheduled themselves for a class inappropriately.

• Once a student has started a course, there will be no refunds for partial completion.
• If a student decides to withdraw from a course after it has commenced, they will not be eligible for a refund.
• Please note that if a student arrives 15 minutes or later than the designated training time on a training day, it will be considered a no-show and may result in the student being unable to participate in the training session.
• To ensure the safety of all participants, it is strictly forbidden to not comply with captain orders or arrive unprepared for the training session. Failure to adhere to these safety regulations may result in the cancellation of the training day, denial of boarding, or the student being put ashore.
• In the event of repeated safety rules violations or no-show events, we reserve the right to deny the student’s request to resume the course, and no refunds will be provided.

Dropping a Course:

To optimize the use of limited class seats, students are encouraged to make every effort to avoid dropping a course, especially close to the class dates. Students may request to drop a class by completing the Drop Class Form. If the form is received one month or more before the class start, the student will receive a full refund less a 150 euro administration fee. If the form is received less than one month before the class start, the student will not be entitled to a refund.

Students cannot offer or sell their seat in a course to someone else. All dropped seats will initially be offered to those on the course waitlist and then to the public.

Weather-Related Cancellations, Make-Up Classes, and Refunds:

Any class session will be canceled if the instructor deems it unsafe or against Good Captain rules to sail under current weather conditions, regardless of the impact on course scheduling or the number of previous cancellations.

To mitigate the impact of class cancellations, each course schedule will include six class dates and an additional date reserved as a tentative make-up session. The seventh make-up class will only be conducted if any of the initial six classes are canceled, with no further make-up classes arranged.

A course completing at least five out of the six scheduled class dates is considered concluded and is not eligible for any refund.

Similarly, a course completing at least four out of the six scheduled class dates is considered finished, issues the Crew member license (with the fee included), and is not eligible for any refund.

For courses with fewer than two completed class sessions due to weather-related cancellations, a full refund (excluding the 150 euro administrative fee) will be issued.

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   2. Promotional Discounts or Offers:

      • • From time to time, we may offer promotional discounts or special offers on our courses.

        
        

        • If a student has enrolled in a course using a promotional discount or offer, the specific terms and conditions of the promotion will apply.

        
        

        • Refunds or changes to course enrollment made under a promotional discount or offer will be subject to the terms outlined in the promotion.

        
        

        • In cases where a refund is requested for a course that was originally booked under a promotional discount or offer, the refund amount may be adjusted to account for the discount or offer value received.

      
      

Please note that promotional discounts or offers may have specific validity periods, eligibility criteria, and restrictions. Students are advised to carefully review the terms and conditions of any promotions before making a booking or requesting a refund.

We reserve the right to modify or discontinue any promotions at our discretion. In such cases, any promotions that were active at the time of enrollment will be honored as per the terms and conditions communicated at that time.

If you have any questions or concerns regarding promotions or their applicability to your course enrollment, please contact our customer support team for clarification.

Please refer to the complete Return Policy for general conditions that apply to all course enrollments.

Please note that this return policy is subject to change, and any updates will be communicated to students in a timely manner.

We recommend that all students carefully review the course details, enrollment terms, and this return policy before making a booking. If you have any questions or require further clarification, please don’t hesitate to contact our customer support team.

Last updated: April 1, 2024

Good Captain Sailing School, Contact Information: ahoy@de.ggsailing.com